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EXPERIENCE:
Technical Writer
OOCL (USA) Inc., San
Jose, CA.
- Developed
and maintained training materials and release notes for web-based and
application-based international shipping software, which decreased the
need for training between business analysts and customers.
- Pioneered,
customized and modified online help systems for application-based
software that provided non-intimidating technical solutions to a
business audience and improved customer satisfaction.
- Designed
web-based tutorials that benefited IT developers, business analysts
and customers.
Technical Writer / Consultant
Alliance Semiconductors, Santa Clara, CA.
Yahoo!, Sunnyvale, CA. 2003
Virage, San Mateo, CA. 2002
Palm, Santa Clara, CA. 2001
iLux, Fremont, CA. 2001
- Created
online and CD-ROM documentation for user guides, system admin manuals,
getting started guides, release notes, data dictionaries, and
installation/upgrade manuals, which decreased the need and cost of
printed documentation.
- Initiated,
modified, and customized online help documentation that provided
non-intimidating technical solutions to a non-technical audience.
- Conceptualized,
created, and developed feature enhancement documentation that improved
the usability of software products and significantly decreased phone
traffic to the customer support desk.
Technical Writer
HotJobs.Com, Sunnyvale,
CA. 2000 - 2001
- Managed
and maintained documentation for iResumix
and Resumix recruiter software, resulting in
a thorough online help system, several feature enhancement documents,
and a significantly decreased need for help desk support.
- Originated
and instigated documentation for Softshoe
web-based recruiter software, resulting in a first-time-ever online
help system for this product.
- Visualized
and innovated an online help tutorial for Resumix
recruiter software, resulting in a decreased need for training
classes.
- Managed
and maintained documentation for a web-based publications archive that
provided customers with all relevant documentation resources.
Technical Writer
NorthPoint Communications, San Francisco, CA.
1999 - 2000
- Pioneered,
developed and maintained internal documentation for project managers
and developers.
- Co-developed
software lifecycle process and responsibilities/deliverables process.
- Pioneered,
developed and maintained an internal, web-based project and template
archive for project managers and developers.
- Co-developed
an IT Support Desk Help policy and procedure manual.
Art Director/Web Designer
Oracle, Belmont,
CA. 1997 - 1999
- Designed
cover copy and artwork for technical reference manuals and user
guides.
- Maintained
an archive of over 3,000 pieces of artwork.
- Designed
and maintained an internal web-based archive.
Web Designer and Co-Owner
WordNet Solutions, Foster City, CA. 1996
- 1999
- Created
and maintained web sites for private businesses and non-profit
organizations.
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