PATRICK MICHAEL MATASpmatas@hotmail.com 650.678.5574 http://www.linkedin.com/in/patrickmatas OBJECTIVE:
Technical Writer SUMMARY OF QUALIFICATIONS Over
ten years of experience creating and designing documentation for user guides,
release notes, feature enhancement documentation, online help files, etc., in
multiple formats. Pioneered and designed online help systems and tutorials
for many web-based and application based software products. I have worked for
several diverse, global companies including OOCL.Com, Yahoo, Palm,
HotJobs.Com and Oracle. TECHNICAL SKILLS Software: Adobe FrameMaker, Photoshop, RoboHelp
Classic, RoboHTML, ImageReady,
Illustrator, Dreamweaver, Fireworks, Authorware,
Flash, Acrobat, Microsoft Word, Excel, Powerpoint,
Visio, Access, Camtasia Studio, Quadralay
WebWorks Publisher Professional, Jasc Paint Shop Pro, Quark XPress. PROFESSIONAL EXPERIENCE Technical Writer, OOCL, ·
Developed and maintained training materials and release
notes for web-based and application-based international shipping software,
which decreased the need for training between business analysts and
customers. ·
Pioneered, customized and modified online help systems for
application-based software that provided non-intimidating technical solutions
to a business audience and improved customer satisfaction. ·
Designed web-based tutorials that benefited IT developers,
business analysts and customers. Technical Writer /
Contractor 2001 – 2004 Yahoo! Sunnyvale, CA. 2003 Virage, Palm, iLux, Fremont, CA. 2001 ·
Created online
and CD-ROM documentation for user guides, system admin manuals, getting
started guides, release notes, data dictionaries, and installation/upgrade
manuals, which decreased the need and cost of printed documentation. ·
Initiated,
modified, and customized online help documentation that provided
non-intimidating technical solutions to a non-technical audience. ·
Conceptualized,
created, and developed feature enhancement documentation that improved the
usability of software products and significantly decreased phone traffic to
the customer support desk. Technical Writer, HotJobs.Com, ·
Managed and
maintained documentation for iResumix and Resumix recruiter software, resulting in a thorough
online help system, several feature enhancement documents, and a
significantly decreased need for help desk support. ·
Originated and
instigated documentation for Softshoe web-based
recruiter software, resulting in a first-time-ever online help system for
this product. ·
Visualized and
innovated an online help tutorial for Resumix
recruiter software, resulting in a decreased need for training classes. ·
Managed and
maintained documentation for a web-based publications archive that provided
customers with all relevant documentation resources. Technical Writer, NorthPoint Communications, ·
Pioneered,
developed and maintained internal documentation for project managers and
developers. ·
Co-developed
software lifecycle process and responsibilities/deliverables process. ·
Pioneered,
developed and maintained an internal, web-based project and template archive
for project managers and developers. ·
Co-developed
an IT Support Desk Help policy and procedure manual. Art Director/Web
Designer, Oracle, ·
Designed cover
copy and artwork for technical reference manuals and user guides. ·
Maintained an
archive of over 3,000 pieces of artwork. · Designed and maintained an internal web-based archive. Web Designer and
Co-Owner, WordNet Solutions, Created and maintained web
sites for private businesses and non-profit organizations. EDUCATION BS, Journalism, AA, Liberal Studies, |
